Rupert Hetherton
Experience Strategy and Service Design Lead

Rupert is a human-centred designer, leading the Experience Strategy and Service Design team in Regional Office. Recently joining Manulife in 2024, he is passionate about inclusion for all people and joined as co-chair of Ability from his first day. Originally working on a fantastic project with the DEI team in 2022 to bring Diversity into Action in Asia, one of the reasons Rupert was compelled to move from his consulting firm to Manulife is the passionate stance our company brings to issues close to his heart, focusing on the rights of every human to belong and live a fulfilling life.”